Last updated 2026
To create your account and fulfil orders, we collect your name, phone number, delivery addresses, order history, and — for wholesale accounts — your business name and KRA PIN for verification.
Your details are used to process orders, arrange pickup or delivery, apply your rewards balance and pricing tier, and contact you about the status of an order. We do not sell your personal information to third parties.
Cash payments are recorded against your order for reconciliation. If you pay by M-Pesa, the transaction is processed by Safaricom and we store only the confirmation reference, not your M-Pesa PIN or full account details.
You can update or remove your saved addresses and personal details at any time from your Profile page. You can also permanently delete your account yourself at any time from Profile → Settings → Delete Account — this erases your name, phone, email, addresses, KRA PIN and login immediately. Order records are kept for legally required tax and accounting purposes, but are no longer linked to your identity once your account is deleted. If you'd rather we handle it for you, or have an open order or credit balance that needs settling first, contact Customer Service instead.